Terms and Conditions

1. Subject matter

The Owner rents to the Renter a vehicle from the Owner’s or its partners’ fleet for use within the Czech Republic and other pre-approved countries listed in this Contract. The minimum rental period is 24 hours. The Renter must meet the driver eligibility requirements set out herein, including holding a driving licence valid in the European Union and having at least one year of driving experience with a vehicle of the same or similar category. Vehicles are categorised using the ACRISS code system. Reservations are confirmed for a vehicle group only and not for a specific make, model, configuration, colour or fuel type. Any vehicle shown in promotional or contractual materials is for illustration purposes only and may be substituted, at the Owner’s sole discretion, with an equivalent, similar or upgraded model.

2. Rental fees, security deposit and payment terms

Rental fees are determined according to the current rates applicable on the date of booking and as stated in this Contract. 

Drivers aged 19 to 25 and 65 to 75 may rent a vehicle subject to the applicable mandatory surcharge (Young Driver or Senior Driver) as specified in this Contract.

The Owner may require a security deposit in connection with the rental. Rental fees and the security deposit for the agreed rental period are payable upon signing the Contract. If the security deposit is processed by means of a card pre-authorisation, the Renter authorises the Owner to block the required amount on the payment card. The payment card must be issued in the name of the main driver, must be valid for at least three months after the end of the rental period, and must be a physical card (not virtual). No interest shall be payable on the security deposit.  The Owner may use the security deposit to settle any outstanding amounts owed by the Renter, including but not limited to rental arrears, damages, contractual penalties, late charges, loss of rental income during repair, cleaning fees, administrative fines, and any other verified costs resulting from the Renter’s actions or omissions. The security deposit, or any remaining part thereof, shall be released after the vehicle has been returned to the Owner or its authorised representative in the same condition in which it was handed over, including cleanliness and absence of any unreported damage. Where a card pre-authorisation is used, the Owner shall release the authorised amount, in whole or in part, within 72 hours of such return and acceptance.

The Owner is entitled to set off any claims against the Renter’s obligations under the Contract. The Renter authorises the Owner to process additional transactions on the Renter’s payment card after the expiry of the rental period and after the release of the deposit pre-authorisation, for the purpose of settling traffic fines, administrative fees, damages, or any other losses incurred by the Owner during the rental period. 

The Renter agrees that the Owner may store payment card data (including cardholder name, card number and validity) for the purpose of completing pre-authorisations and processing any subsequent charges related to the Renter’s liabilities arising under the Contract. 

Rental fees do not include fuel, washer fluid, glass cleaners, tyre repairs, or car washing.

3. Time of rental, pickup and return

The rental period is agreed for a fixed term as specified in this Contract, starting from the scheduled pickup time and ending at the agreed return time. Any extension of the rental period must be requested by the Renter and is subject to the Owner’s prior approval. Such request and the Owner’s confirmation must be made via SMS, e-mail or other communication tools enabling the storage of the message’s content. Any extension shall be subject to the rates and conditions determined by the Owner at the time of extension, unless otherwise expressly agreed between the Parties in writing. A delay exceeding 48 hours without prior notification may be treated as unlawful retention of the vehicle, and the Owner reserves the right to take all necessary actions to recover the vehicle, including reporting the matter to the relevant authorities.

Upon pickup, the Renter shall inspect the vehicle and confirm its condition. By accepting the vehicle, the Renter acknowledges that it is in proper condition. All prior damage to or faults of the vehicle are recorded in this Contract. The Renter shall return the vehicle in the same technical and visual condition as received, including all equipment, documents and keys, and in a clean state. The Owner reserves the right to charge additional cleaning fees in case of excessive dirt or contamination beyond normal use (e.g. stains from food or beverages, wine, pet hair, etc.). The vehicle shall be deemed returned only upon its handover to the Owner or the Owner’s authorised representative at the agreed time at Ringhofferova 115/1, 155 21 Zličín, Prague or at another location expressly agreed between the Parties and specified in this Contract; however, final inspection may be completed after return. The Owner reserves the right to identify and charge for any damage, defects or contamination discovered during such inspection, including those not reasonably detectable at the time of return. The Renter acknowledges that certain damages or defects may only become apparent during cleaning, technical inspection or servicing of the vehicle and remains fully liable for such findings. Return of the vehicle outside the Owner’s operating hours may be subject to additional charges as specified in the Contract. Special conditions may apply to specific return locations. When returning the vehicle at Prague Airport, parking costs shall be covered by the Owner provided that the Renter arrives at the designated parking area at the agreed return time. In the event of arrival 15 minutes or more prior to the agreed time, any parking costs shall be borne by the Renter. The Owner may document the condition and return status of the vehicle by photo, video or other means, which may be used as evidence in administrative or legal proceedings. In the event of early return of the vehicle, no refund shall be made for any unused rental period. In the event of failure to return the vehicle or its keys, or in any situation where the vehicle cannot be used by the Owner due to the Renter’s actions or omissions, the Renter shall immediately cease using the vehicle, promptly inform the Owner by phone and take all necessary steps to return it to the Owner. In such a case the rental period shall not end until the vehicle is brought back to the Owner. The Renter shall bear all consequences arising from such failure and shall compensate the Owner for any loss of use by paying rental fees at the applicable rates until the vehicle and all related items are fully returned. The Renter agrees to indemnify the Owner for all expenses spent in connection with the detection, detention or seizure of the vehicle and, if necessary, the transport of the vehicle to the Owner’s business address. In the case the Renter fails to return the car equipment the Renter shall indemnify the Owner for any damage or loss equivalent to the value of new equipment identical or comparable to the missing items and if this is not possible to determine the method of compensating the Owner for all actual costs spent due to the aforesaid. 

The Owner shall not be liable for any failure or delay in providing or accepting the vehicle if such failure or delay is caused by events beyond its reasonable control, including but not limited to adverse weather conditions, natural disasters, accidents, strikes, airport or transport disruptions, governmental restrictions, or other force majeure events. In such cases, the Owner reserves the right to delay, modify or cancel the booking without liability.

In the event of a technical failure of the vehicle not caused by the Renter, the Owner shall make reasonable efforts to provide a replacement vehicle of a similar or higher category, subject to availability. If no replacement vehicle is available, any refund of the unused portion of the rental fee shall be determined by the Owner, acting reasonably and in good faith, and in accordance with applicable law. The Owner shall not be liable for any indirect or consequential damages, including but not limited to loss of time, accommodation costs, or alternative transportation expenses.

The Owner reserves the right to terminate this Contract prior to the agreed end date in the event of a breach by the Renter, including but not limited to misuse of the vehicle or use outside the countries pre-approved and listed in the Contract. The right to use the vehicle ends upon expiry of the rental period or earlier termination of this Contract. This shall not affect the Renter’s obligation to pay any outstanding amounts, damages or penalties.

4. Rights and duties of Parties

The Renter shall use the vehicle solely for its intended purpose and in compliance with all applicable laws and regulations, including traffic and customs rules. The Renter shall operate the vehicle in accordance with the manufacturer’s instructions and shall take proper care of its technical condition. Smoking in the vehicle is strictly prohibited. The Renter shall take all reasonable measures to prevent theft, damage or misuse of the vehicle.

The Owner shall have the right at any time during the rental period to inspect the vehicle and verify its condition and use. The Renter shall provide access to the vehicle upon request. 

The Renter shall not:

• allow the vehicle to be used by any third party not specified in this Contract;
• use the vehicle for racing, competitions, driver training or transport of cargo;
• use the vehicle for towing or pushing any types of trailers;
• use the vehicle for commercial passenger transport (including taxi or similar services); 
• use the vehicle on any ferries, ships or water transport routes;
• use the vehicle in any country not pre-approved by the Owner and listed in this Contract; 
• operate the vehicle in a reckless, unsafe or improper manner, including in violation of applicable traffic laws or speed limits;
• tamper with, dismantle or interfere with any part or equipment of the vehicle. 

The Renter shall:

• periodically, at least every 1000 km, monitor the status and level of technical fluids;
• immediately inform the Owner of any technical defect, warning signal or damage requiring repair; 
• not continue to use the vehicle where such use may cause further damage;
• ensure the vehicle is properly secured when not in use, including locking it and not leaving keys or documents inside;
• bring the vehicle to the Owner for inspection, maintenance or repair upon request by the Owner.   

Any damage resulting from failure to comply with these obligations shall be borne by the Renter. The Renter shall be fully liable for any damage resulting from improper use of the vehicle, including continued operation despite technical warnings (such as low oil pressure or tyre damage). Where tyre replacement is required due to the Renter’s use, the Owner may replace both tyres on the same axle at the Renter’s expense.

The Owner shall not be liable for any indirect or consequential losses incurred by the Renter, including loss of profit, accommodation costs, alternative transport or similar expenses.  

The Owner may immediately terminate this Contract and recover the vehicle without prior notice in the event of a material breach by the Renter. 

Material breach includes, in particular: 

• use of the vehicle in unauthorised countries;
• attempt to cross into prohibited territories;
• tampering with the vehicle or its equipment;
• any use of the vehicle in violation of this Contract.

The Owner reserves the right to involve the relevant authorities where necessary. 

5. Driving abroad

Use of the vehicle outside the Czech Republic is permitted only upon prior request by the Renter and subject to the Owner’s approval. Cross-border travel is allowed exclusively within the European Union and only to the countries pre-approved by the Owner and expressly listed in this Contract. A cross-border fee shall be payable as specified in this Contract.

Use of the vehicle in the following countries is strictly prohibited: Bulgaria, Romania, Ukraine, Belarus, Russia, Turkey, Greece, the United Kingdom, Lithuania, Latvia, and Estonia, regardless of any other circumstances.

Any unauthorised use of the vehicle outside the Czech Republic or in violation of the above restrictions constitutes a material breach of this Contract and results in contractual penalties as specified in this Contract, loss of insurance coverage, and full liability of the Renter for any resulting damage or loss.

The Renter acknowledges and agrees that the vehicle is equipped with a GPS tracking system for the purpose of monitoring compliance with this Contract and protecting the Owner’s property.

6. Indemnification, fines and insurance

The Owner confirms that the vehicle is insured in accordance with applicable laws. The insurance does not cover damage to the vehicle’s interior, tyres, personal belongings or luggage. 

In the event of damage, accident or theft, the Renter shall be liable up to the following excess amount:

Mini, Mini Elite, Economy, Economy Elite – 1700 EUR

Compact, Compact Elite – 1900 EUR

Intermediate, Intermediate Elite, Standard, Standard Elite, Fullsize, Fullsize Elite – 3700 EUR

Premium, Premium Elite, Luxury, Luxury Elite, Oversize, Special – 5000 EUR

In addition, a non-refundable Damage Processing Fee of EUR 50 shall be charged for each damage case, regardless of fault or the amount of damage.

Where additional insurance coverage (including Full Insurance) has been purchased, the Renter’s liability may be reduced or waived in accordance with the terms specified in this Contract. Such coverage does not apply to:

• damage to the vehicle’s interior;
• damage to the fuel system, including refueling with an incorrect type of fuel;
• any breach of this Contract by the Renter.

In the event that the Renter does not fulfill all the obligations specified in paragraph 7 of this Contract, the above-stated arrangement on restriction of responsibility is invalid and the Renter is responsible for the damage caused to the Owner in a full size.

In the event of a breach of this Contract, any limitation of liability or insurance coverage shall not apply, and the Renter shall be fully liable for all damage and losses. 

The Renter shall be responsible for all traffic fines, penalties and related costs incurred during the rental period. An administrative processing fee of EUR 20 shall apply to each traffic fine or penalty processed by the Owner.

The Renter agrees to pay the following charges: 

• loss of car keys: EUR 500
• loss of vehicle documents: EUR 200
• GPS device: EUR 250
• booster seat: EUR 90
• infant seat: EUR 250
• delay in pickup of the vehicle: EUR 20 for each commenced hour
• delay in return of the vehicle:

• over 30 minutes: EUR 20
• over 1 hour: EUR 40
• over 2 hours: daily rental fee + EUR 40 per day

• return outside working hours (20:00–08:00): EUR 30–50 
• unauthorised driver: EUR 500
• insufficient fuel: if the vehicle is returned with less fuel than at the time of delivery, and the Renter has not prepaid for a full tank, the Renter will be charged EUR 2.50 per liter for the missing amount, plus a refueling service charge of EUR 20.
• exceed a speed of 130 km/h, regardless of applicable legal speed limits: EUR 500 (verified via GPS/Positrex) 
• standard cleaning (interior and exterior): 25 EUR
• deep interior cleaning (including, but not limited to: heavy soiling, stains, spilled liquids, biological contamination, etc.): 200 EUR 
• smoking inside the vehicle: EUR 500
• burn damage or torn seat: EUR 500
• damage of one piece of car’s body: EUR 500
• repair of damaged wheel, tyre puncture: EUR 100 (or full replacement cost of both wheels if not repairable)
• use of vehicle on ferries or water transport: EUR 500
• abandoned vehicle: EUR 500 plus full vehicle repatriation costs 
• driving off-road: EUR 500
• exceeding the kilometre allowance: unlimited kilometres pack charge plus EUR 25 violation fee 
• breach of Contract conditions: EUR 500

7. Insurance event procedure

In the event of any accident, damage or incident involving the vehicle (the “Accident”), the Renter shall immediately inform the Owner.

The Renter shall:

• call the Police to the scene of the Accident;
• complete an accident report with all involved parties, ensuring it is duly signed;
• make full photo documentation of the Accident, including the scene, all vehicles involved, visible damage and number plates;
• obtain full details of all participants and any witnesses, including names, contact details and vehicle registration numbers.

The Renter shall not leave the scene of the Accident until all required documentation and evidence have been properly collected, unless required by law or safety reasons. In the event that the vehicle becomes immobile, the Renter shall ensure that it is removed from the road and shall arrange its recovery as instructed by the Owner. All documents relating to the Accident, including police reports, must be provided to the Owner without undue delay together with the vehicle keys and documents. In the absence of other participants, the Renter shall prepare a written report describing the circumstances and causes of the Accident. Any damage not properly reported, documented or confirmed in accordance with the above requirements shall be borne in full by the Renter.

Insurance coverage shall not apply in cases including, but not limited to:

• driving under the influence of alcohol, drugs or other substances affecting driving ability;
• failure to comply with the obligations set out in this Section;
• use of the vehicle in breach of this Contract.

The Renter shall fully cooperate with the Owner and any relevant authorities or insurers in the handling of the Accident.

Where the Accident is caused by the Renter or occurs due to the Renter’s actions or omissions, the Renter shall bear all related costs, including towing, storage and transportation of the vehicle to a location designated by the Owner.

8. Representation in Administrative Proceedings

The Renter authorises the Owner to act on the Renter’s behalf in relation to any traffic offences, misdemeanours or administrative proceedings arising from the use of the vehicle during the rental period.

Such authorisation includes the right to:

• receive and process official notices, fines and correspondence;
• identify the Renter as the driver to the relevant authorities;
• submit information and documents required in connection with such proceedings.

This authorisation is limited solely to matters related to the use of the vehicle during the rental period and does not constitute a general power of attorney.

9. Correspondence

Any notice or communication between the Parties shall be made in writing, including by registered mail, e-mail, SMS or other communication tools enabling the storage of the message’s content.

A notice sent by registered mail shall be deemed delivered:

• on the third day after dispatch, unless proven otherwise;
• on the date of refusal to accept the mail;
• on the last day of the storage period at the post office, whether or not the Renter has been notified;
• on the date the delivery is declared unsuccessful due to the Renter’s absence at the specified address.

Electronic communications (including e-mail and SMS) shall be deemed delivered at the time of sending, unless proven otherwise.

10. Final Provisions

The Contract may be concluded and signed in electronic form, including by means of a digital signature or signature made on a device (such as a tablet or similar), and such form shall be deemed valid and legally binding as a handwritten signature. A copy of the signed Contract shall be provided to the Renter electronically to the e-mail address specified in this Contract. By signing this Contract, the Renter confirms receipt of the vehicle and acceptance of the rental terms, including payment of the rental fees and security deposit. This Contract shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising out of or in connection with this Contract shall be subject to the exclusive jurisdiction of the competent courts of the Czech Republic. 

The Renter acknowledges that the Owner processes personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Act No. 110/2019 Coll. Personal data may be processed for the purposes of performance of this Contract, compliance with legal obligations, protection of the Owner’s rights, and debt collection. The Owner may transfer personal data to third parties where necessary for the purposes stated above, including authorities, insurers, legal advisors or debt collection agencies. The Renter agrees that the Owner may verify identity and retain copies of identification documents where required for legal or contractual purposes.

Further information on personal data processing is available on the Owner’s website.