Questions and answers
Frequently Asked Questions
WHAT QUESTIONS DO YOU HAVE?
What do I need to rent a car?
All you need is a passport, a driver’s license, and a bank card for the deposit. It’s simple and transparent! Book a car in just 2 minutes and enjoy your trip around the Czech Republic.
How will I receive the car?
You can pick up the car at one of our convenient locations, either in the city center or at the airport, or have it delivered directly to your hotel. We strive to make your journey comfortable and hassle-free from the very beginning.
What kind of car will I get?
You’ll receive a clean, fully-fueled car. All our vehicles are in excellent technical condition and ready for long-distance travel.
If needed, we provide child seats, SKYboxes, and GPS navigation. Additionally, our cars do not have any advertising stickers or markings that would indicate they are rental vehicles.
If needed, we provide child seats, SKYboxes, and GPS navigation. Additionally, our cars do not have any advertising stickers or markings that would indicate they are rental vehicles.
Can I rent a car on weekends or public holidays?
Yes, you can. You can pick up or return the car at any time convenient for you.
Can I return the car in a different city?
Yes, we offer a "One Way" service. You can return the car at any of our drop-off locations. This is especially convenient if you’re traveling across different cities in Europe!
Returning the car: Do I need to refuel and clean it before returning?
Fuel: You must return the car with the same fuel level as when you received it. If you are unable to refuel the car, we can do it for you for an additional fee.
Cleaning: If the car does not have significant dirt, there is no need to clean the interior or wash the car; we’ll handle it for you.
Cleaning: If the car does not have significant dirt, there is no need to clean the interior or wash the car; we’ll handle it for you.
Are child seats available in the cars?
Yes, we provide child seats. Just make sure to request one during booking to ensure your child’s safety and comfort.
What if my flight is delayed?
Don’t worry! We track your flight by its number and will wait for you. Just let us know about any changes in advance.
How to make a booking?
Booking is easy! You can do it by phone at +420 226 289 898 or via WhatsApp/Telegram/Viber at +420 774 078 078, by email at info@sts-rent.com, or through the form on our website.
Can I cancel my booking?
Yes, we offer free cancellations up to 24 hours before the rental begins. You won’t lose anything if your plans change. Book now to secure the best car!
What is the minimum driver age required to rent a car?
The minimum driver age is 19 years old, and the driver’s license must have been valid for at least one year.
Meet these requirements? Then don’t wait—book your car today!
Meet these requirements? Then don’t wait—book your car today!
Can I rent a car for a company registered outside the Czech Republic?
Yes, you can rent a car for a company in another country. We can issue an invoice for any company. For this, we’ll need the company name, tax ID number, registered address, and email address.
Do the cars have any advertising or other stickers?
No, the cars do not have any advertising stickers or other markings. It is impossible to determine that they are rental cars.
Can I travel to other countries outside the Czech Republic?
Yes, most of our cars are suitable for traveling across Europe. Just let us know during the booking process, and we will prepare everything you need for a worry-free trip.
How much does it cost to rent a car?
The cost of renting a car starts at €19 per day and depends on the rental period, car class, and selected additional services.
What is included in the rental price?
The rental price includes:
◦ OSAGO and CASCO insurance (accidents, theft, vandalism, natural disasters)
◦ CASCO insurance with the excess (excess amount is equal to deposit amoun)
◦ Additional Driver
◦ Child seat
◦ Highways sticker for Czech Republic
◦ Cross-border travel is allowed within the European Union
No hidden fees—everything is transparent!
◦ OSAGO and CASCO insurance (accidents, theft, vandalism, natural disasters)
◦ CASCO insurance with the excess (excess amount is equal to deposit amoun)
◦ Additional Driver
◦ Child seat
◦ Highways sticker for Czech Republic
◦ Cross-border travel is allowed within the European Union
No hidden fees—everything is transparent!
How can I pay for the rental and deposit?
You can pay for the rental and deposit in cash (in CZK, EUR, or USD) or by credit/debit card.
If paying in cash, the deposit is refunded immediately upon returning the car in the same currency it was paid. If paying by card, the process to get money back depends on the conditions of your bank, generally it takes 1-5 working days.
If paying in cash, the deposit is refunded immediately upon returning the car in the same currency it was paid. If paying by card, the process to get money back depends on the conditions of your bank, generally it takes 1-5 working days.
What types of cards are accepted?
We accept all major cards, both debit and credit, including Visa, MasterCard, Maestro, UnionPay, JCB, American Express, and more. We also support Apple Pay and Google Pay.
How is the deposit refunded?
The deposit is refunded to your card within 3–5 business days after the car is returned, provided everything is in order. It’s quick and hassle-free!
Can I pay for the rental from abroad? In what currency can I make the payment?
Yes, you can pay for the rental and deposit from abroad in CZK or EUR.
Can I pay by phone using Apple Pay or Google Pay?
Yes, you can use Apple Pay or Google Pay to pay for the rental when you pick up the car.
Can I rent a car without a credit card?
Yes, we accept both credit and debit cards. You can also pay for the rental and deposit in CZK or EUR. If you have any questions, our team will be happy to assist you!
Who is eligible to rent a car? Can legal entities rent a car?
Both individuals and legal entities are eligible to rent a car. All you need is an ID card and a driver’s license.
I want to rent a car for my company. Does a company representative need to be present?
You can rent a car for your company without the presence of a company representative.
I violated traffic rules and may receive a fine. What should I do?
If we receive a fine for a traffic violation, our manager will contact you. The fine can be paid anonymously.
If the fine is not paid within the specified timeframe, we will be required to forward your details to the appropriate authorities. They will contact you directly to collect payment. In this case, you may incur additional penalties for late payment.
If the fine is not paid within the specified timeframe, we will be required to forward your details to the appropriate authorities. They will contact you directly to collect payment. In this case, you may incur additional penalties for late payment.
I want to return the car earlier than planned.
- Short-term rental: You can return the car earlier than planned. Just inform our call center of your plans in advance.
- Long-term rental: If you’ve used 75% or more of the rental period, we will refund the remaining balance. If less than 75% of the rental period has been used, half of the unused balance will be refunded, while the other half will be retained as compensation for reserving the vehicle for your booking period.
- Long-term rental: If you’ve used 75% or more of the rental period, we will refund the remaining balance. If less than 75% of the rental period has been used, half of the unused balance will be refunded, while the other half will be retained as compensation for reserving the vehicle for your booking period.
I need a car for work in taxi or delivery services.
We offer a dedicated fleet of vehicles specifically for taxi and delivery services. You can rent the car you need on favorable terms. Visit the "Taxi Rentals" section on our website to explore the available options.
Is insurance included in the rental price?
Absolutely! Basic insurance is included in the rental price. Want extra peace of mind? We offer comprehensive insurance packages at affordable prices. Book now and travel worry-free!
Is insurance valid outside the Czech Republic?
Yes! All vehicles come with valid insurance throughout the European Union.
What should I do in case of an accident?
In case of an accident, immediately call the police. For any insurance-related incidents, contact our manager right away or call our 24/7 support service at +420 226 289 898, or the number listed on your car key tag.
What should I do if the car breaks down?
Our vehicles are regularly maintained to prevent such issues. However, if something does happen, just give us a call, and we will arrange a replacement car or emergency assistance, no matter where you are.
Do I need to pay anything in case of an accident that is my fault?
Basic insurance with excess is included, covering accidents, theft, vandalism, and natural disasters. The excess amount equals the deposit. We also offer zero-excess insurance, where all risks are covered, and you won’t need to pay anything in the event of a claim.
Does insurance cover a flat tire?
Insurance does not cover damage to tires not caused by an accident, as insurance companies classify this as human error.
Required Documents for Driving in the Czech Republic
To drive in the Czech Republic, you need the following documents:
Passport and valid visas for everyone in the car.
Driver's license.
“Green Card” – international car insurance.
Vehicle registration certificate.
Passport and valid visas for everyone in the car.
Driver's license.
“Green Card” – international car insurance.
Vehicle registration certificate.
What mandatory equipment is required in a vehicle?
Every car must be equipped with:
A first aid kit.
A warning triangle for emergency stops.
A reflective vest, jacket, or sash to wear when exiting the car on roads, day or night.
Tools for repairs (wrench, set of fuses, screwdriver, jack).
A spare tire or compact spare.
All of the above will be provided with the rental car.
A first aid kit.
A warning triangle for emergency stops.
A reflective vest, jacket, or sash to wear when exiting the car on roads, day or night.
Tools for repairs (wrench, set of fuses, screwdriver, jack).
A spare tire or compact spare.
All of the above will be provided with the rental car.
Where Can I Park in Prague?
Please refer to this detailed article for specific parking locations and rules in Prague.
Speed Limits in the Czech Republic
Speed limits vary by vehicle type and location. Cars and motorcycles are allowed to travel at:
Highways within city limits: 80 km/h.
Highways outside city limits: 130 km/h.
Other roads: 50 km/h in urban areas; 90 km/h outside urban areas.
Speed enforcement is strict, with cameras monitoring limits. Permissible deviations are 3 km/h for speeds below 100 km/h and 3% for speeds above 100 km/h.
Highways within city limits: 80 km/h.
Highways outside city limits: 130 km/h.
Other roads: 50 km/h in urban areas; 90 km/h outside urban areas.
Speed enforcement is strict, with cameras monitoring limits. Permissible deviations are 3 km/h for speeds below 100 km/h and 3% for speeds above 100 km/h.
Do I need to pay for using highways in the Czech Republic?
Yes! All Czech highways are toll roads. However, you don’t need to worry about paying — this is included in the car rental price.
When Should Headlights Be On?
Headlights must always be on while driving in the Czech Republic. Use fog lights in low visibility.
At railway crossings, turn off your headlights and switch to parking lights.
At railway crossings, turn off your headlights and switch to parking lights.
Transporting Children – Is a Child Seat Mandatory?
Children under 12 years old and shorter than 150 cm cannot sit in the front seat of a car. They must be secured in a child seat.
Can I Use a Mobile Phone While Driving?
Using a mobile phone for calls or texts while holding it is prohibited!
Hands-free devices (headsets, microphones) are allowed, provided the phone is not in your hands.
Hands-free devices (headsets, microphones) are allowed, provided the phone is not in your hands.
What window tinting is allowed in the Czech Republic?
Tinting is not allowed on the front windshield or front side windows unless the visibility remains at least 70% and 75%, respectively. Rear side windows can be tinted.
Tires
Studded tires are prohibited in the Czech Republic. Anti-slip devices are allowed only on roads fully covered with ice.
Winter tires are mandatory from November 1 to March 31 and must meet the following requirements: M+S markings and at least 4 mm of tread depth.
Winter tires are mandatory from November 1 to March 31 and must meet the following requirements: M+S markings and at least 4 mm of tread depth.
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