Questions and answers
Frequently Asked Questions
Questions and answers
What do I need to rent a car?
You only need a passport, a driver’s license, and a bank card for the deposit. It’s fast and transparent — book in 2 minutes and enjoy your trip around the Czech Republic!
How will I receive the car?
You can pick up your car at one of our convenient locations — in the city center, at the airport, or have it delivered to your hotel.
We aim to make your journey smooth and worry-free from the start.
We aim to make your journey smooth and worry-free from the start.
What kind of car will I get?
You’ll get a clean, fully-fueled car in excellent condition, ready for long-distance travel.
Child seats, SKYboxes, and GPS are available on request.
None of our cars have advertising stickers or signs showing they’re rentals.
Child seats, SKYboxes, and GPS are available on request.
None of our cars have advertising stickers or signs showing they’re rentals.
Can I rent a car on weekends or public holidays?
Yes, absolutely. You can pick up or return the car at any time that suits you — even on weekends and public holidays.
Can I return the car in a different city?
Yes, we offer a one-way rental option. You can return the car at any of our drop-off points — ideal if you're traveling between cities in Europe.
Returning the car: Do I need to refuel and clean it before returning?
Fuel: Please return the car with the same fuel level. If that’s not possible, we’ll refuel it for you for a small fee.
Cleaning: No need to wash the car unless it's heavily soiled — we’ll take care of it.
Cleaning: No need to wash the car unless it's heavily soiled — we’ll take care of it.
Are child seats available in the cars?
Yes, we offer child seats — just request one during booking to ensure your child’s safety and comfort.
What if my flight is delayed?
Don’t worry! We track your flight by its number and will wait for you. Just let us know about any changes in advance.
How to make a booking?
Booking is easy! Call us at +420 226 289 898, message us on WhatsApp / Telegram / Viber at +420 774 078 078, email us at info@sts-rent.com, or simply fill out the form on our website.
Can I cancel my booking?
Yes, cancellations are free up to 24 hours before your rental begins. No worries if your plans change — you won’t lose anything. Book now to get the best car!
What is the minimum driver age required to rent a car?
Drivers must be at least 19 years old and hold a license valid for at least one year.
Meet the requirements? Great — book your car today!
Meet the requirements? Great — book your car today!
Can I rent a car for a company registered outside the Czech Republic?
Yes, you can rent a car for a company based outside the Czech Republic. We’ll issue an invoice — just provide the company name, tax ID, registered address, and email.
Do the cars have any advertising or other stickers?
No, our cars have no ads or rental markings. No one will know it's a rental — they look just like any other car.
Can I travel to other countries outside the Czech Republic?
Yes, most of our cars can be used for travel across Europe. Just let us know when booking, and we’ll arrange everything for a smooth trip.
How much does it cost to rent a car?
The cost of renting a car starts at €19 per day and depends on the rental period, car class, and selected additional services.
What is included in the rental price?
The rental price includes:
◦ OSAGO and CASCO insurance (accidents, theft, vandalism, natural disasters)
◦ CASCO insurance with an excess (equal to the deposit amount)
◦ Additional Driver
◦ Child seat
◦ Highways sticker for Czech Republic
◦ Cross-border travel is allowed within the European Union
No hidden fees—everything is transparent!
◦ OSAGO and CASCO insurance (accidents, theft, vandalism, natural disasters)
◦ CASCO insurance with an excess (equal to the deposit amount)
◦ Additional Driver
◦ Child seat
◦ Highways sticker for Czech Republic
◦ Cross-border travel is allowed within the European Union
No hidden fees—everything is transparent!
How can I pay for the rental and deposit?
You can pay for the rental and deposit in cash (in CZK, EUR, or USD) or by credit/debit card.
If paying in cash, the deposit is refunded immediately upon returning the car in the same currency it was paid. If paying by card, the process to get money back depends on the conditions of your bank, generally it takes 1-5 working days.
If paying in cash, the deposit is refunded immediately upon returning the car in the same currency it was paid. If paying by card, the process to get money back depends on the conditions of your bank, generally it takes 1-5 working days.
What types of cards are accepted?
We accept all major cards, both debit and credit, including Visa, MasterCard, Maestro, UnionPay, JCB, American Express, and more. We also support Apple Pay and Google Pay.
How is the deposit refunded?
The deposit is refunded to your card within 3–5 business days after the car is returned, provided everything is in order. It’s quick and hassle-free!
Can I pay for the rental from abroad? In what currency can I make the payment?
Yes, you can pay for the rental and deposit from abroad in CZK or EUR.
Can I pay by phone using Apple Pay or Google Pay?
Yes, you can use Apple Pay or Google Pay to pay for the rental when you pick up the car.
Can I rent a car without a credit card?
Yes, we accept both credit and debit cards. You can also pay for the rental and deposit in CZK or EUR. If you have any questions, our team will be happy to assist you!
Who is eligible to rent a car? Can legal entities rent a car?
Both individuals and companies can rent a car. All you need is an ID and a valid driver’s license.
I want to rent a car for my company. Does a company representative need to be present?
You can rent a car for your company without the presence of a company representative.
I violated traffic rules and may receive a fine. What should I do?
If we receive a fine for a traffic violation, our manager will contact you. You can pay the fine anonymously.
If it’s not paid on time, we’ll have to forward your details to the authorities, who will contact you directly. Please note: late payment may result in extra penalties.
If it’s not paid on time, we’ll have to forward your details to the authorities, who will contact you directly. Please note: late payment may result in extra penalties.
I want to return the car earlier than planned.
Short-term rental: You can return the car early — just let our call center know in advance.
Long-term rental:
• If you’ve used 75% or more of the rental period, we’ll refund the rest.
• If less than 75% was used, half of the unused amount will be refunded; the other half covers the reserved period.
Long-term rental:
• If you’ve used 75% or more of the rental period, we’ll refund the rest.
• If less than 75% was used, half of the unused amount will be refunded; the other half covers the reserved period.
I need a car for work in taxi or delivery services.
We offer a dedicated fleet of vehicles specifically for taxi and delivery services. Rent the car you need on favorable terms. Visit the “Taxi Rentals” section on our website to explore the available options.
Is insurance included in the rental price?
Absolutely! Basic insurance is included in the rental price. Looking for extra peace of mind? We also offer comprehensive insurance packages at affordable rates. Book now and travel worry-free!
Is insurance valid outside the Czech Republic?
Yes! All our vehicles are insured for travel throughout the European Union.
What should I do in case of an accident?
If you're involved in an accident, call the police right away.
For anything insurance-related, contact our manager immediately or call our 24/7 support line at +420 226 289 898 — or the number listed on your car key tag.
For anything insurance-related, contact our manager immediately or call our 24/7 support line at +420 226 289 898 — or the number listed on your car key tag.
What should I do if the car breaks down?
Our vehicles are regularly serviced to prevent such issues. But if something does happen, just give us a call — we’ll arrange a replacement car or roadside assistance, wherever you are.
Do I need to pay anything in case of an accident that is my fault?
Basic insurance with excess is included — it covers accidents, theft, vandalism, and natural disasters. The excess amount equals the deposit. We also offer zero-excess insurance that covers all risks, so you won’t pay anything if you need to make a claim.
Does insurance cover a flat tire?
Insurance doesn’t cover tire damage unless it’s caused by an accident, as insurers consider this human error.
Required Documents for Driving in the Czech Republic
To drive in the Czech Republic, you need the following documents:
Passport and valid visas for everyone in the car.
Driver's license.
“Green Card” – international car insurance.
Vehicle registration certificate.
Passport and valid visas for everyone in the car.
Driver's license.
“Green Card” – international car insurance.
Vehicle registration certificate.
What mandatory equipment is required in a vehicle?
Every car must be equipped with:
A first aid kit.
A warning triangle for emergency stops.
A reflective vest, jacket, or sash to wear when exiting the car on roads, day or night.
Tools for repairs (wrench, set of fuses, screwdriver, jack).
A spare tire or compact spare.
All of the above will be provided with the rental car.
A first aid kit.
A warning triangle for emergency stops.
A reflective vest, jacket, or sash to wear when exiting the car on roads, day or night.
Tools for repairs (wrench, set of fuses, screwdriver, jack).
A spare tire or compact spare.
All of the above will be provided with the rental car.
Where Can I Park in Prague?
Please refer to this detailed article for specific parking locations and rules in Prague.
Speed Limits in the Czech Republic
Speed limits vary by vehicle type and location. Cars and motorcycles are allowed to travel at:
Highways within city limits: 80 km/h.
Highways outside city limits: 130 km/h.
Other roads: 50 km/h in urban areas; 90 km/h outside urban areas.
Speed enforcement is strict, with cameras monitoring limits. Permissible deviations are 3 km/h for speeds below 100 km/h and 3% for speeds above 100 km/h.
Highways within city limits: 80 km/h.
Highways outside city limits: 130 km/h.
Other roads: 50 km/h in urban areas; 90 km/h outside urban areas.
Speed enforcement is strict, with cameras monitoring limits. Permissible deviations are 3 km/h for speeds below 100 km/h and 3% for speeds above 100 km/h.
Do I need to pay for using highways in the Czech Republic?
Yes! All Czech highways are toll roads, but the toll is already included in the rental price — no extra payment is needed.
When Should Headlights Be On?
Headlights must always be on while driving in the Czech Republic. Use fog lights in low visibility.
At railway crossings, turn off your headlights and switch to parking lights.
At railway crossings, turn off your headlights and switch to parking lights.
Transporting Children – Is a Child Seat Mandatory?
Children under 12 years old and shorter than 150 cm cannot sit in the front seat of a car. They must be secured in a child seat.
Can I Use a Mobile Phone While Driving?
Using a mobile phone for calls or texts while holding it is prohibited!
Hands-free devices (headsets, microphones) are allowed, provided the phone is not in your hands.
Hands-free devices (headsets, microphones) are allowed, provided the phone is not in your hands.
What window tinting is allowed in the Czech Republic?
Tinting is not allowed on the front windshield or front side windows unless the visibility remains at least 70% and 75%, respectively. Rear side windows can be tinted.
Tires
Studded tires are prohibited in the Czech Republic. Anti-slip devices are allowed only on roads fully covered with ice.
Winter tires are mandatory from November 1 to March 31 and must meet the following requirements: M+S markings and at least 4 mm of tread depth.
Winter tires are mandatory from November 1 to March 31 and must meet the following requirements: M+S markings and at least 4 mm of tread depth.
DIDN'T FIND THE ANSWER TO YOUR QUESTION?
WE’LL CALL YOU BACK!
